When you've just about had it with an incorrect bill, a faulty product, or anything else you have to call a 1-800 number for, waiting for the automated operator to finish listing all the buttons you can push can feel like rubbing salt in the wound. Dial a Human, a web directory of shortcuts and end-runs around unnecessary prompts, eases the pain. Right now, the site's just a long, single-page list of what button combinations to press to get to a real person, but user submissions can bolster the page to become a more universal directory. Take a quick read down the page, and you'll realize that jamming on "0" repeatedly just won't cut it any more.